HOW TO REGISTER A COMPLAINT AGAINST FESCO?

How to Register a Complaint Against FESCO?

How to Register a Complaint Against FESCO?

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How to Register a Complaint Against FESCO?


Facing issues with your electricity supply or billing from Faisalabad Electric Supply Company (FESCO)? You're not alone. Many consumers encounter problems ranging from billing discrepancies to power outages. Thankfully, filing a complaint with FESCO is now more convenient than ever. For comprehensive guidance on FESCO-related services, visit FESCO eBill, your one-stop solution for checking bills, understanding charges, and managing FESCO-related concerns.

In this guide, we'll walk you through all the effective ways to register a complaint against FESCO. Whether it's a billing issue, power outage, or meter malfunction, follow these simple steps to get your problem resolved efficiently. For direct complaint registration, visit the dedicated page: FESCO Complaint Portal.

Methods to Register a Complaint Against FESCO


1. Call FESCO Helpline


FESCO provides a 24/7 helpline service for immediate assistance. You can directly call their customer service number to lodge your complaint.

  • FESCO Helpline Number: 118

  • Alternate Contact: +92-41-9220184


Provide the necessary details like your reference number, name, and nature of the complaint.

2. SMS Complaint Service


For quick complaint registration, FESCO offers an SMS service. Follow these steps:

  • Open your phone's messaging app.

  • Type your complaint in the format: COMP <space> Customer ID

  • Send it to 8118.


You'll receive a confirmation message with a tracking number for your complaint.

3. FESCO Online Complaint Portal


FESCO's online complaint portal is the most efficient way to report issues without visiting any office. Access the portal here: FESCO Complaint Portal.

Steps to Lodge a Complaint Online:

  1. Visit the FESCO Complaint Portal.

  2. Enter your customer reference number.

  3. Select the complaint category (Billing Issue, Power Outage, Meter Problem, etc.).

  4. Provide detailed information about the issue.

  5. Click on Submit.


A complaint ID will be generated for future tracking.

4. Mobile App Complaint


FESCO also has a mobile application for customers to manage accounts and register complaints.

Steps:

  • Download the FESCO app from the Google Play Store or Apple App Store.

  • Sign in using your customer credentials.

  • Navigate to the complaint section.

  • Enter complaint details and submit.


5. Social Media Platforms


You can also contact FESCO through their official social media handles for quick responses.

  • Facebook: FESCO Official

  • Twitter: @FESCO_Official


6. Visit FESCO Offices


For complex issues, visiting your nearest FESCO office might be the best option. Take along your latest bill and CNIC for verification.

Tips for a Successful Complaint Registration



  • Always provide accurate details (reference number, address, and contact information).

  • Follow up using your complaint ID.

  • Be polite but assertive while explaining the issue.


For step-by-step guidance and more information, visit the FESCO Complaint Page.

By using these methods, you can ensure your complaint is addressed effectively and promptly. Stay informed and take control of your electricity services with FESCO!

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